For those who demand excellence.

Security Control Room Operator Dispatcher

Orangeburg, New York USA

Level: Experienced

Job Location: 

Orangeburg, New York

Travel Percentage: None
Position Type: Part Time Job Shift: Any
Education Level: 2 Year Degree Job Category: QA – Quality Control

 

Level Experienced
Job Location Orangeburg, New York Travel Percentage None
Position Type Part Time Job Shift Any
Education Level 2 Year Degree Job Category QA – Quality Control

Silverseal is a fast-growing security and investigation company seeking to hire dedicated, professional, friendly, and knowledgeable Security Control Room Operator – Dispatcher to work in our leading corporate building located in Orangeburg, New York.   

Silverseal provides the following services: corporate security, special event security, risk management, and investigative services. We expect candidates to have knowledge in basic security systems, sound decision-making skills, and the utilization of good judgement.  

Job Responsibilities: 

  • Proactively monitor and report critical information for global and regional incidents  

  • Maintain global situational awareness of all client locations. 

  • Coordinate all routine dispatch activities 

  • Initiate and coordinate crisis management response activities. 

  • Utilize advanced skills to perform preventive safety measures to protect property from theft, damage, or persons from hazards or interference 

  • Review incoming video alarm notifications and respond accordingly to standard procedures 

  • Actively monitor and operate access control systems, Closed-Circuit Television (“CCTV”) systems, and computer badge stations  

  • Monitor and update internal client distribution work orders on an advanced ticket management system 

  • Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports 

  • Collect operational data, analyze and take appropriate corrective actions when required 

  • Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately 

  • Perform other duties assigned by supervisors related to security and safety 

Requirements: 

  • Must be fully Vaccinated for Covid-19
  • Prior Military and/or Law Enforcement experience inclusive of experience in a control room environment or a minimum of (2) years’ experience as a Security Officer coupled with (3) years of experience in a control room environment 

  • Valid Security Guard Licenses 

  • High School Diploma

  • Comprehensive working knowledge of Genetec, C-Cure 9000, Victor Unified Client, ExactQVision & Electronic Access Control Systems. 

  • Strong computer application (Microsoft Office, social media, e-mail, etc.), typing skills 

  • Excellent verbal and written communication skills 

  • Ability to write accurate and concise reports for team members and supervisors 

  • Ability to think quickly, multi-task, problem solve, prioritize, and coordinate responses in a fast-paced work environment 

Preferred Skills: 

  • Bi-lingual 

  • 60 college credits in criminal justice school  

Flexibility: Candidates must be willing to work weekends, holidays, & various shifts 

Job Type: Part-time