Security Control Room Operator – Dispatch

Silverseal is a fast-growing security and investigation company seeking to hire dedicated, professional, friendly, and knowledgeable Security Control Room Operator – Dispatcher to work in our leading corporate building located in Manhattan, New York.

Silverseal provides the following services: corporate security, special event security, risk management, and investigative services. We expect candidates to have knowledge in basic security systems, sound decision-making skills, and the utilization of good judgement.

Job Responsibilities:

• Proactively monitor and report critical information for global and regional incidents

• Maintain global situational awareness of all client locations.

• Coordinate all routine dispatch activities

• Initiate and coordinate crisis management response activities.

• Utilize advanced skills to perform preventive safety measures to protect property from theft, damage, or persons from hazards or interference

• Review incoming video alarm notifications and respond accordingly to standard procedures

• Actively monitor and operate access control systems, Closed-Circuit Television (“CCTV”) systems, and computer badge stations

• Monitor and update internal client distribution work orders on an advanced ticket management system

• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

• Collect operational data, analyze and take appropriate corrective actions when required

• Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

• Perform other duties assigned by supervisors related to security and safety

Requirements:

• Prior Military and/or Law Enforcement experience inclusive of experience in a control room environment or a minimum of (2) years’ experience as a Security Officer coupled with (3) years of experience in a control room environment

• Experience with GENETEC, LENEL, C-CURE 9000

• Valid Security Guard Licenses

• High School Diploma

• Comprehensive working knowledge of Genetec, C-Cure 9000, Victor Unified Client, ExactQVision & Electronic Access Control Systems.

• Strong computer application (Microsoft Office, social media, e-mail, etc.), typing skills

• Excellent verbal and written communication skills

• Ability to write accurate and concise reports for team members and supervisors

• Ability to think quickly, multi-task, problem solve, prioritize, and coordinate responses in a fast-paced work environment

Preferred Skills:

• Bi-lingual

• Experience with GENETEC, LENEL, C-CURE 9000

• 60 college credits in criminal justice school

Flexibility: Candidates must be willing to work weekends, holidays, & various shifts