For those who demand excellence.

Security Control Room Operator – Dispatch

Manhattan, New York USA

Level: Experienced Salary Range: $20.00-24.00 Hourly

Job Location: 

Manhattan, New York

Travel Percentage: None
Position Type: Full Time Job Shift: Any
Education Level: 2 Year Degree Job Category: QA – Quality Control


Level Experienced Salary Range $20.00-24.00 Hourly
Job Location Manhattan, New York Travel Percentage None
Position Type Full Time Job Shift Any
Education Level 2 Year Degree Job Category QA – Quality Control

Silverseal is a fast-growing security and investigation company seeking to hire dedicated, professional, friendly, and knowledgeable Security Control Room Operator – Dispatcher to work in our leading corporate building located in Manhattan, New York.

Silverseal provides the following services: corporate security, special event security, risk management, and investigative services. We expect candidates to have knowledge in basic security systems, sound decision-making skills, and the utilization of good judgement.

Job Responsibilities:

  • Proactively monitor and report critical information for global and regional incidents

  • Maintain global situational awareness of all client locations.

  • Coordinate all routine dispatch activities

  • Initiate and coordinate crisis management response activities.

  • Utilize advanced skills to perform preventive safety measures to protect property from theft, damage, or persons from hazards or interference

  • Review incoming video alarm notifications and respond accordingly to standard procedures

  • Actively monitor and operate access control systems, Closed-Circuit Television (“CCTV”) systems, and computer badge stations

  • Monitor and update internal client distribution work orders on an advanced ticket management system

  • Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

  • Collect operational data, analyze and take appropriate corrective actions when required

  • Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

  • Perform other duties assigned by supervisors related to security and safety


  • Must be fully vaccinated for Covid-19
  • Prior Military and/or Law Enforcement experience inclusive of experience in a control room environment or a minimum of (2) years’ experience as a Security Officer coupled with (3) years of experience in a control room environment

  • Experience with GENETEC, LENEL, C-CURE 9000

  • Valid Security Guard Licenses

  • High School Diploma

  • Comprehensive working knowledge of Genetec, C-Cure 9000, Victor Unified Client, ExactQVision & Electronic Access Control Systems.

  • Strong computer application (Microsoft Office, social media, e-mail, etc.), typing skills

  • Excellent verbal and written communication skills

  • Ability to write accurate and concise reports for team members and supervisors

  • Ability to think quickly, multi-task, problem solve, prioritize, and coordinate responses in a fast-paced work environment

Preferred Skills:

  • Bi-lingual

  • 60 college credits in criminal justice school

Flexibility: Candidates must be willing to work weekends, holidays, & various shifts