Security Control Room Operator – Dispatch
Manhattan, New York USA
Level: Experienced | Salary Range: $20.00-24.00 Hourly |
Job Location: Manhattan, New York |
Travel Percentage: None |
Position Type: Full Time | Job Shift: Any |
Education Level: 2 Year Degree | Job Category: Operations |
Level |
Experienced |
Salary Range |
$20.00-24.00 Hourly |
Job Location |
Manhattan, New York |
Travel Percentage |
None |
Position Type |
Full Time |
Job Shift |
Any |
Education Level |
2 Year Degree |
Job Category |
Operations |
Silverseal is a fast-growing security and investigation company seeking to hire dedicated, professional, friendly, and knowledgeable Security Control Room Operator – Dispatch to work in our leading corporate building located in Manhattan, New York.
Silverseal provides the following services: corporate security, special event security, risk management, and investigative services. We expect candidates to have knowledge in basic security systems, sound decision-making skills, and the utilization of good judgement.
Job Responsibilities:
- Proactively monitor and report critical information for global and regional incidents
- Maintain global situational awareness of all client locations.
- Coordinate all routine dispatch activities
- Initiate and coordinate crisis management response activities.
- Utilize advanced skills to perform preventive safety measures to protect property from theft, damage, or persons from hazards or interference
- Review incoming video alarm notifications and respond accordingly to standard procedures
- Actively monitor and operate access control systems, Closed-Circuit Television (“CCTV”) systems, and computer badge stations
- Monitor and update internal client distribution work orders on an advanced ticket management system
- Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
- Collect operational data, analyze and take appropriate corrective actions when required
- Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
- Perform other duties assigned by supervisors related to security and safety
Requirements:
- Prior Military and/or Law Enforcement experience inclusive of experience in a control room environment or a minimum of (2) years’ experience as a Security Officer coupled with (3) years of experience in a control room environment
- Valid Security Guard Licenses
- High School Diploma/
- Comprehensive working knowledge of C-Cure & Electronic Access Control Systems
- Strong computer application (Microsoft Office, social media, e-mail, etc.), typing skills
- Excellent verbal and written communication skills
- Ability to write accurate and concise reports for team members and supervisors
- Ability to think quickly, multi-task, problem solve, prioritize, and coordinate responses in a fast-paced work environment
Preferred Skills:
- Bi-lingual
Flexibility: Candidates must be willing to work weekends, holidays, & various shifts